Innovation is the key to staying and/or getting ahead in the marketplace. Innovation is simply a new idea, product, or method of doing something. How do you create something new? Checkout the following venn diagram:
FlowingData has a great tutorial on creating bubble charts using R. Bubble charts are like scatter plots, but with a third dimension, size of data point. You are able to tell a greater story using bubble charts as opposed to more traditional charts.
Of course, the latest versions of Excel (PC & Mac) have bubble charts built-in.
An absolutely wonderfully done video on the psychology of desks and how they resemble their owners.
If anyone has sat on hold they would know that know hold music can range from great to downright hidious to the point of obscenely pornographic. As a customer, forced to sit on hold and listen to such torture, I hereby take it upon myself to save other from the same fate.
I hereby challenge every CEO in the world that has a customer contact center, to listen to the company’s hold music for two hours each week. The bottom-line, if they can’t stand it, change it! Why would you, as a CEO, expect your customers to listen to something that YOU yourself wouldn’t listen to?
If you accept my challenge, post your customer contact center number here is a comment and let my readers judge. Honestly, if you have any kind of music savvy taste, I am sure my readers will love it.
Do you accept?
The perfect chart can convery a world of meaning on two axis.
The perfect chart contains no more than five categories.
The perfect chart launches a discussion of action.
The perfect doesn’t contain fuscia.
The perfect chart doesn’t exist as a template in MS Office or iWorks.
The perfect chart has clear patterns that are clear as day and night.
The perfect chart is as beautiful as the Mona Lisa.
The perfect chart doesn’t exist for 90% of the publications on the market today.
The perfect chart leaves you awe-inspired.
When was the last time your reporting department produced the perfect chart?
With company’s growing larger and larger and employee skillsets becoming more and more specialized, it is easy to see a workforce behind a product numbering in the hundreds or even thousands. Yet, the customer might only come into contact with one, two, or three people that have customer facing jobs in sales, customer service and/or technical support.
But, just because you get to sit in a nice cushy office behind the scenes does not mean that your job will not effect the customer’s decision to leave your product for a competitor or alternatve solution.
If you are in Finance, make sure you do the math correctly when you calculate a customer’s bill.
If you are in Product Design, make sure you go out of your way to make sure the product is reliable, well designed and fits their needs.
If you are in Factilities, make sure you keep those bathrooms clean, those snacks well stocked and the conference rooms at the right temperature to keep company moral at high levels.
If you are in Security, smile and take pride in creating a safe and secure work environment for all employees.
You see, a product is not one person, one funtion, or one thing. A product is team effort of functions that create a positive customer experience that prevents churn. One part of that team that drops the ball, puts the customer experience at risk and therefore drive churn.
How clean are your company’s conference rooms? Are you thinking of the customer and their experience at every decision?
Interesting in reading more on customer churn, read my previous post.