Any good reporting/analytics team in a company must have a foundation. Whether the reporting/analytics team is in Marketing, Sales, Finance, or Customer Service, documentation is the foundation by which companies operate and communicate.
Without documentation there is no:
- foundation to build reports
- no defnition of data
- no way of effectively communicating concepts
- evolution of data understanding
For each employee working at a company, we have a responsibility to maintain documentation. When the Business Systems team comes knocking with their questions of how your part of the business operates, you will be ready.
If you are presenting sales figures to the executive team, you NEED to have an understanding of what your figures include and don’t include. It is your responsibility to understand your part of the business.
Even the janitor requires documentation. What’s the sequence to cleaning the offices, how often do the desks and keyboards get wiped down, to how often they need to order toilet paper, maintaining an office for busy employees depends on documentation!
So, where is YOU documentation?