If anyone has sat on hold they would know that know hold music can range from great to downright hidious to the point of obscenely pornographic. As a customer, forced to sit on hold and listen to such torture, I hereby take it upon myself to save other from the same fate.
I hereby challenge every CEO in the world that has a customer contact center, to listen to the company’s hold music for two hours each week. The bottom-line, if they can’t stand it, change it! Why would you, as a CEO, expect your customers to listen to something that YOU yourself wouldn’t listen to?
If you accept my challenge, post your customer contact center number here is a comment and let my readers judge. Honestly, if you have any kind of music savvy taste, I am sure my readers will love it.
Do you accept?